Policies
Cancellation Policy
We request a minimum of 24 hour notice for cancellation or changes to any single service or services to avoid any additional fees or charges.
Your appointment is not secured unless it is confirmed. Please help us by confirming your appointment at least 48 hours in advance of your scheduled service.
If you need to change or cancel your appointment, please call the salon at (760) 487-5875. We can not respond to text messages and email reminders as they are generated directly from our booking system.
Children + Pet Policy
As a courtesy to our other salon guests, and in an effort to offer a relaxing and professional atmosphere, we ask that you refrain from bringing your children (if they are not receiving a service) to the salon. Licensed service animals are welcome, any other pets are not allowed per California law, and Health code. We ask that they not be brought into the establishment.
Late Policy
If a guest arrives late the stylist will do everything he/she can in the time remaining. If the original stylist is unavailable we will see if there is another stylist available to perform your original service. We understand that parking, traffic, and life can at times get in our way to being on time, but in respect for our other customers and service providers’ schedules please arrive on time.
If a stylist is running late for a customer, we will call or text the customer and let them know if the wait is going to be more than 15 minutes. We strive to run in a timely manner and respect our customers time. If the wait time is too long you can reschedule or schedule with another service provider that is available that day. We apologize in advance for any wait time or untimely appointments.
We do not offer refunds on services or gratuity. The Parlour Salon strives to bring you the best, market leading service(s) we can provide. We will be upfront with pricing during consultation and make sure that you are fully aware of the costs involved in the service(s) you receive. From time to time your service(s) may not go as planned and different circumstances can create unpredictable results. We will work diligently to make sure everything is resolved at the time of your service or if necessary schedule another time to correct it. We want you to be happy with your hair and will work do our best to correct any issues within a 2 week period. However we will not offer a refund for services once you have paid and left the salon.
All retails sales are allotted 2 weeks for full refund if you are not satisfied with your purchase. Proof of purchase is necessary. We want you to be completely satisfied with the products and tools you have purchased to make styling easier at home. If in the event you are not 100% satisfied you can refund or exchange your purchase up to 14 days after your purchase.